Introducing ‘Anima’ – Our New Appointments & Enquiries System
We are pleased to introduce ‘Anima’ which is now live. This is the new way to access the surgery and provide you with a more speedy and efficient service. Use Anima to make medical requests such as appointments, sick notes and medication reviews.
Think Anima!
- Got a sore throat that needs assessment? Use Anima!
- Need a medication review? Use Anima!
- Want to discuss your long-term health problem with a nurse or doctor? Use Anima!
- Need a sick note? Use Anima!
How does Anima Work?
- Register – Create an account on Anima or log in using your NHS app log in details (Click here to download the NHS App). Within your account dashboard you can see the status of any request you have made, book appointments and contact the practice.
Video – How to create your account
- Submit – Whenever you have a health concern or enquiry, you complete a request on the Anima website or within the NHS app. You can submit requests for a variety of medical and administrative queries.
Video – How to submit a request
- Review – This request is then reviewed by our clinical triage team and an appropriate outcome will be emailed, phoned or sent by text.
Video – What happens next with my request?
Video – How to book an appointment in Anima
Get ready for the new digital future today!
You only need an email address to create an Anima account.
Anima Privacy Policy
For patients whose GP practice uses Anima to manage and process online consultations, Anima acts as a ‘data processor’ on behalf of your GP practice. This means that we only process personal data to the extent that is required for your GP practice to provide you with the care that you need. When you submit a request through Anima, your personal data is not shared with any third parties, nor are you subject to any advertising when using Anima.
Some clauses in our privacy policy only apply to users of our website, and this is so we can account for advertising services and cookies that may be present in users’ browsers.
Anima is certified to NHS and UK government standards for data security and information governance: all data processed through Anima is secure (encrypted) both in transit (when it is sent) and at rest (when it is received), and all data is stored in the UK. No patient data is shared outside the UK.
Please note that the current E-Consult system will be switched off when Anima goes live. Want to still phone the surgery? Don’t worry, you can still access us over the phone, but the reception team will handle this in exactly the same way submitting a request via Anima, so its quicker and easier to do this online.